- If an order is canceled after an order has shipped, the customer will receive refund less the actual shipping charges incurred by Eye of the Needle, Mfg. Refunds will be issued after the item has been returned to the originating warehouse.
- A 50% restock fee may be assessed if a non-returnable item is returned and it is not in factory sealed condition.
- Unauthorized returns -- A 20% restocking fee is assessed.
- Undeliverable Packages Due to Customer Error -- Customer will be credited minus all shipping costs.
- Damaged Merchandise -- Notify us about damaged merchandise within 24 hours of receipt (phone or fax). Keep the original shipping box and packing. You may be required to contact the shipping/delivery company.
If you receive a defective item, contact “Eye of the Needle Manufacturing, Inc.” within 24 hours at 1-423-826-1660 for exchange authorization and information. Business hours are from 9am to 5pm, Monday – Friday. Please have your customer ID and order number ready for reference. The returned item must be shipped within 3 days of the confirmed telephone authorization.
Due to government Health and Safety regulations, all bed pillows are non-returnable. However, items with manufacturing
defects can be exchanged for an identical item.
defects can be exchanged for an identical item.